Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern access to and use of the Malquorianluxeretreat website. By using the website, you agree to comply with these terms and all applicable laws. If you do not agree, you should stop using the website.

2. Website operator and contact

This website is operated by Malquorianluxeretreat Limited at 84 Victoria Street, Wellington 6011, New Zealand. General contact details are info@malquorianluxeretreat.com and +64 4 889 2746. These contact details are displayed as plain text and do not create a contractual commitment merely by being shown on the website.

3. Informational nature of website content

Website content describes hospitality, entertainment, casino-related facilities, guest services and enquiry options in general terms. Availability, operating arrangements, admission conditions, event schedules, game offerings, room categories, promotional conditions and other details may change. Information on the website is not a guarantee that a particular service, room, event, game or facility will be available at a particular time.

4. Casino access and age requirement

Use of regulated casino gambling areas in New Zealand is subject to law, licence conditions, venue rules and identity checks. Persons under 20 years of age must not enter or remain in casino gambling areas or participate in casino gambling. Valid evidence of age may be required before access is granted. The website itself does not grant entry rights or waive any legal or venue requirement.

5. Enquiries and reservations

Submitting an enquiry, reservation request, event request or other form does not by itself create a confirmed booking or contract. A request becomes binding only when the relevant arrangement has been expressly accepted through an authorised confirmation process and any required terms, identity checks, payments or other conditions have been satisfied.

You are responsible for providing accurate, current and complete information. We may request clarification before progressing a request and may decline or cancel a request where information is materially inaccurate, where legal or safety requirements cannot be met, or where the requested service is unavailable.

6. Acceptable use

You must not misuse the website, attempt unauthorised access, interfere with security or availability, introduce malicious code, scrape or harvest data unlawfully, impersonate another person, submit unlawful material, or use the website in a way that infringes the rights of others. Automated use that materially burdens or disrupts the website may be restricted.

7. Intellectual property

Unless otherwise stated, website text, branding, layout, graphics, interface elements and original content are owned by or licensed to the website operator and are protected by applicable intellectual property laws. You may view the website for personal, lawful use. You may not reproduce, republish, distribute, modify or commercially exploit protected content without permission except where law expressly allows it.

8. Third-party destinations

The website may contain a limited number of links to third-party destinations, such as mapping services. Third-party websites are controlled by their respective operators. We are not responsible for their content, availability, privacy practices or terms, and a link does not constitute an endorsement.

9. Responsible and lawful gaming

Casino-related information is intended for adults who may lawfully access regulated casino facilities. Guests remain responsible for complying with applicable law and venue requirements. We may apply safety, security, responsible gaming and compliance procedures as required by law, regulatory standards or operating policies.

10. No guarantee of uninterrupted access

We aim to keep the website available and accurate, but we do not guarantee uninterrupted, error-free or continuously secure access. Maintenance, technical faults, connectivity issues, security events or circumstances beyond reasonable control may temporarily affect access or functionality.

11. Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental or consequential loss arising solely from use of or inability to use this informational website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including rights that may arise under mandatory New Zealand consumer protection law where applicable.

12. Privacy and cookies

Use of personal information is addressed in our Privacy Policy. Information about cookies and similar browser storage is addressed in our Cookie Policy. Those policies form part of the website information framework and should be read together with these Terms & Conditions.

13. Changes to the website and terms

We may update website content and these terms when reasonably necessary. The version published on this page applies from its stated effective date. Changes do not retrospectively remove rights that have already arisen under mandatory law.

14. Governing law

These terms are governed by the laws of New Zealand, subject to any mandatory rights that apply to you in another jurisdiction and cannot lawfully be excluded. Courts and tribunals with lawful jurisdiction may hear disputes as provided by applicable procedural law.

15. Service-specific terms and venue rules

Individual accommodation, event, transport, entertainment or gaming-related services may be subject to additional booking conditions, house rules, identification procedures, security requirements, cancellation terms or regulatory controls communicated during the relevant booking or admission process. If a service-specific condition conflicts with these general website terms, the more specific condition applies to that service to the extent permitted by law.

16. Pricing and promotional information

Any price, package, benefit, reward, promotion or event information displayed on the website is subject to availability, eligibility criteria and the specific conditions communicated for that offer. Typographical or technical errors may be corrected. Nothing on the website requires us to provide a service at an obviously erroneous price or on terms that are unlawful or impossible to perform.

17. Security, identification and conduct

For the safety of guests, staff and regulated operations, access to facilities may be subject to identification checks, security screening, behavioural standards and lawful directions from authorised personnel. We may refuse or restrict access where required by law, venue rules, safety considerations, responsible gaming obligations or legitimate security concerns.

18. Force majeure and events beyond control

Where performance of a service is prevented or materially affected by events beyond reasonable control, including severe weather, infrastructure failure, emergency restrictions, public authority action, transport disruption or other extraordinary circumstances, available remedies will depend on applicable law and the terms of the affected booking or service.

19. Severability and no waiver

If any part of these Terms & Conditions is found unenforceable, the remaining provisions continue to apply to the extent legally possible. A failure or delay in enforcing a right does not automatically waive that right or prevent later enforcement.